Frequently Asked Questions

To open a new account with HK Express, all you have to do is choose the method that suits you from the following options: With one registration step and without long registration forms through our application for Android and IOS, you can download it through the link that will be sent through a customer service representative, then you create a new account and activate it with ease. Or you can call us from UAE at 0547036220 or via WhatsApp by clicking here Or you can fill out the form through the following link: Registration form

HK Express provides its logistics services within the United Arab Emirates to individuals, companies, e-commerce platforms, stores and online stores.

Shipping rates within the United Arab Emirates start from 25 AED per shipment (you can contact us via phone or WhatsApp to find out all the details of shipping rates and pricing plans) and vary according to the emirate and the number of shipments, as HK Express provides special packages for merchants or permanent customers according to the number of their monthly shipments.

In the event that the sender wants to pack his shipment himself, he must pay attention to whether this shipment is fragile and liable to be broken or spilled, or it must be carried and handled in particular. It is very likely to carry and transport materials and products that are subject to smashing and breaking easily, and with a lot of movement and transfer of the shipment from one hand to another and exposure to vibration, it displays Those fragile pieces to break or cause cracks. To overcome this dilemma, and prevent damage to shipments upon delivery, the contents of the shipment must be wrapped and supported with paperboard. After that, the product is wrapped in an air bag to intensify protection, while taking full care to choose a box suitable for the size of the product, but it must be The presence of other voids, and to get rid of this matter, the voids are reinforced with pieces of paper and supports to stabilize the contents, as well as protect it from scratches and bumps, especially the electronic contents; It is also important to reinforce packages containing breakable or spillable items with warning phrases or markings at the very least, so that the worker entrusted with transporting the products for the load pays attention and caution, you can also contact your account manager or an HK Express customer service representative to help you with packaging process. HK express provides packaging materials for the orders that stored in his warehouses.

Money Travel checks Money transfers negotiable bonds minerals Jewelry and precious stones Artistical works Antiques Firearms the animals Food Perishable goods Explosives drugs alcoholic beverages tobacco Passports Personal identification documents pornography ivory products Items classified as dangerous goods by UAE law or the International Air Transport Association (IATA), including flammable materials prohibited by any federal, state or local government of any country from, to or through which the shipment is being transported.

HK Express has international shipping plans for the GCC countries and all countries of the world, please contact us at 0547036220 or via WhatsApp by clicking here

The sender creates a new shipment/s on his own account and requests to receive these shipments from his company's headquarters, warehouse, or home, so on of our team in his area where the sender is located is automatically alerted to receive the shipments in the same day.

When creating a new shipment on your own account with HK Express, the full value of the shipment is determined, and the full value of the shipment is collected from the consignee cash on delivery (COD) or he requests payment by direct bank debit cards, as we provide with each delivery person a machine to collect the values of shipments By cards to facilitate the payment process.

Certainly, the customer or the consignee can open the shipment before receiving to ensure the content of the shipment, its quality, and whether the shipment is intact from any damage. He can also return part of the shipment and receive the rest of the shipment. Then one of our representatives contacts the sender to update the value of the shipment directly before delivering it to the addressee and returning the remaining part of the shipment as returns to the sender, and the delivery official waits for the recipient to verify the shipment for a maximum period of 10 minutes, and this option must be noted by the sender first.

In the beginning, you must prepare a storage and shipping strategy to help you grow your store, and with the increase in the volume of orders, you will need to update your inventory regularly and develop a successful shipping plan. Therefore, we at HK Express will provide you with the best integrated logistics services through the following: Flexible order process to receive shipments from your store in less than 24 hours. Tailoring a clear pricing plan suitable for the size of your business. Empower your business’s cash flow by receiving your collected cash in less than 24 hours / weekly / monthly. Store your products in refrigerated warehouses equipped with the highest standards, where your orders are perfectly packed using the best packaging materials and shipped wherever you want. Seamless and fast shipping service the next day directly from receiving the shipment. The ability to make API integration for your store directly with our system. A dashboard that enables you to access all your shipments and provide you with sufficient information on financial aspects with full visibility and control. A mobile application that keeps you informed and enables you to manage your shipments wherever you are. Smart tracking service from the time the shipment is received until it is delivered to your customer. Full Reporting system for all your shipments with delivery performance analysis, geographic analysis and financial summary. Flexible handling of the return and exchange of shipments. Account manager and 24-hour customer service.

HK Express shipping process is smoother and faster than you can imagine. All you have to do is the following: Request a new shipment and fill in the shipment and consignee data. The nearest delivery person is automatically notified of new shipments to be picked up. The delivery person receives the shipments and returns them to the nearest company headquarters for processing. The request is processed, packaged and placed on the appropriate route. The delivery process to the customer takes place on the next day The value of the shipment is transfered directly in the sender's account until it is requested for withdraw. Client feedback

For Standard Shipping, the following conditions must be met: Max 30 kg per shipment Not more than 274 cm (108 in) [height] Dimensions must not exceed 158 cm (62 in) - If your shipment does not match any of the above conditions, you should note it as being oversized or speak to your account manager or a customer service representative.

At HK Express, we take confidentiality seriously. We ensure all personal information such as identification details, street or e-mail addresses, phone numbers, or any other information provided on our website will not be shared or sold to any person, business, or entity.

Writing the consignee’s information clearly, accurately and properly makes it easier for us to complete the shipping process and reduce the number of calls until the shipment is delivered successfully. It is preferable to provide us with the data in the following way: Name: The name of the customer (recipient) Detailed address: building name, floor, apartment, street name Region: The name of the region Emirate: The name of the Emirate Postal Code: -if any- Phone 1: 05xxxxxxx Phone 2: -if available- Shipping Notes: If there are any delivery instructions, the delivery person should pay attention to them

HK Express provides a smart tool for tracking shipment status through the following link: https://www.hkexpressuae.com/Home/Tracking

The tracking number for the shipment is the same as the shipment number, and it is issued as soon as the shipment is created on the application or on dashboard of your account, and a SMS is also sent to the mobile phone.

Please note that the usual delivery times can vary according to the product and the distance between the place of receiving and delivering the shipment, the same day or from 1:2 working days, and the the expected delivery time usually shows on merchant or online store account on the application. If your shipment exceeds the expected delivery time, unfortunately your shipment will be delayed. We sincerely apologize for any inconvenience the delay may cause. Things such as weather conditions, unclear data, or force majeure may cause delivery to be delayed. If the shipment delivery time exceeds 3 days after the expected delivery time, please contact your account manager directly or a customer service representative.

The customer or the consignee of the shipment can receive his shipment from one of the branches of HK Express, indicating the number of the shipment and the sender, and proof of identity that matches his data shown in the AWB.

Mostly we ship orders in UAE within 1:2 working days, please review the delivery times for each emirate with rates:

The order is considered lost if it is not delivered after 24 hours from the expected delivery date and time. Before reporting a lost parcel, you should checking the order tracking process. We at HK Express always handle shipments that can be broken or spilled with care, with packaging completely securely in order to avoid any damage that may occur to the shipment, while placing warning phrases and stickers on shipments that want special handling. If any package is lost or damaged, please contact us via one of our contact options.

Returns are an inevitable part of the e-commerce and shipping journey, so you must choose a shipping company that guarantees you the ease of the return and exchange process quickly and at zero costs. Returns, that is, the request was received from the sender and it was processed in one of our branches, then the request was canceled by the sender or the cusotmer, or the customer was not reached because of his repeated unresponse, number of delays, or an error that the sender could not amend in the addressee’s data, or customer refused to receive the shipment upon arrival. Partial returns are the remaining part of the shipment that was received by the consignee after opening it, and only part of it was received, and the other part was returned to be processed again and returned to the sender. Partial deliveries make the percentage of your deliveries higher and allow the recipient to compare the products in the shipment and receive the appropriate ones. Returns are kept in a safe place for each customer until they are returned to him at the earliest pickup or when the merchant requests them.

Through the mobile app, you will enjoy complete financial visibility through the wallet in your account, track your daily transactions for all shipments, and receive your money smoothly when requested through the app, dashboard or through your account manager, in cash, bank transfer, or any method that suits you.

HK Express is always keen to provide everything possible for the success of your e-commerce and increase the rate of shipment delivery. You also have ease of dealing and communication with your account manager, customer service or delivery courier, but in the event that there is a problem or complaint about a shipment or an official in the company, please Communicate immediately with the complaints number 0503020945 or add a complaint through support tickets with the shipment number and the content of the complaint or the name of the shipping official - if the complaint is with one of our delivery courier- and this is done through the app so that the matter is resolved quickly and effectively. If there is a suggestion to develop our shipping service, this will be our pleasure and we promise to study and implement it ASAP, through one of our communication channels or through your account manager or support tickets in the app or dashboard.

Shipping invoices at HK Express are issued automatically and are invoices subject to value-added tax. You can request them through your account manager periodically.

Through the HK Express app, dashboard or through your account manager, you can request and view the report of your shipments periodically with the analysis of delivery performance, geographical analysis and financial summary.

To provide a unique shipping experience, you must save your time and effort to monitor inventory, data entry and package your shipments. HK Express provides you with solutions, while obtaining a comprehensive logistics package that fits your budget and ensures that your products are stored in warehouses equipped with the highest safety standards, in which your orders are packed perfectly with Having your own account manager with the ability to link your store directly with the HK Express system by API integration. For fulfillment and inventory management services, please contact 0547036220 or WhatsApp by clicking here, or by filling out the storage form by clicking here

HK Express is responsible for the process of packing shipments and protecting them completely from any damage using the best packaging materials with full flexibility to deliver with 100% insurance, zero burdens and risks.

Automate your delivery orders workflow using our plugins and APIs. you can seamlessly connect your store with the HK Express system to integrate our system with your e-commerce store on Shopify, WooCommerce, Zavendo, ExpandCart, or others, to easily manage the delivery process with full visibility to track deliveries after each delivery. sale process.